Shipping policy

Global Shipping Availability:

  • We are pleased to offer shipping worldwide. For international orders, please be advised that customers are responsible for any duties, taxes, and fees incurred during the shipping process.

Order Processing Times:

  • Ready-to-Ship Orders: Standard orders are processed within 5-10 business days.  
  • Pre-Order Items: Pre-orders require 4-6 weeks for production, plus an additional 1-2 weeks for shipping. We are committed to meeting these timelines, though seasonal demand, high order volumes, or unforeseen circumstances may lead to delays, which will be communicated promptly.

Shipping Methods & Costs:

  • Shipping costs and estimated delivery times are calculated at checkout based on your selected shipping method and destination. Domestic orders are shipped via USPS, while international orders may be shipped via USPS, DHL, or UPS, depending on the most efficient and reliable carrier for your location.

Complimentary Domestic Shipping:

  • We are pleased to offer free domestic shipping on orders exceeding $100.

Customer Responsibility for Accurate Shipping Information:

  • We kindly remind customers to verify that all shipping details entered at checkout are complete and accurate. This includes:
    • Reviewing the full address, including the recipient's name, street address, apartment/suite number, city, state/province, ZIP/postal code, and any other relevant details.
    • Confirming that all information is current to help ensure timely and accurate delivery.

Additional Costs and Consequences for Address Corrections:

  • In the event an incorrect shipping address is provided, any additional costs or delivery complications will be the responsibility of the customer. These costs may include:
    • Return Shipping Fees: If an order is returned to us due to an incomplete or incorrect address, the customer will be responsible for any associated return shipping fees.
    • Re-shipment Fees: Should a package need to be re-shipped due to a returned or misdirected delivery, the customer will be responsible for all re-shipment costs.
    • Address Correction Fees: Any fees assessed by the carrier for address correction will be billed to the customer.
    • Delivery Delays: Incorrect addresses may result in delayed delivery, and Bro Code cannot assume responsibility for any inconvenience arising from such delays.

Address Verification Recommendations: 

  • To ensure the accuracy of your order details, we encourage customers to utilize address verification tools available at checkout. Doing so can help to prevent issues related to incorrect or incomplete addresses, allowing for a seamless and efficient shipping experience.