Refund policy

Refunds and Returns

Returns

• Due to the nature of our products, we maintain a strict no-return policy unless an item is damaged or defective. All return requests must be initiated within 7 days of receipt and qualify only if items are unworn, in original condition, with tags intact, and packaged as received or equivalent.
• To qualify for a full refund, all items received as part of a promotion (including free gifts with purchase) must be included with the return. If any promotional items are not returned, the retail value of those items will be deducted from the refund amount, or the return may be denied.

Return Request Process:

• To initiate a return, please email connect@thebrocodebrand.com within 7days of receipt, including:
• Order number
• Clear photographs of the damage or defect
• Brief description of the issue

Return Approval:

• Each return request is individually reviewed by our team. Only approved returns will be accepted; unauthorized returns will not be eligible for refund or return shipping.

Return Shipping:

• For approved returns, The Bro Code Brand provides a prepaid shipping label at no additional cost to the customer.

Refund Policy

Refund Eligibility:

• Refunds are issued solely for approved returns of items deemed damaged or defective. Following inspection, eligible refunds will be credited to the original payment method within 7-10 business days.

Partial Refunds:

• For partial returns of damaged or defective items, we reserve the right to issue a partial refund corresponding to the affected portion of the order.

Exchanges Policy:

Exchange Policy:

• Customers are eligible to request an exchange within 2 days of the delivery date, as confirmed by the shipping carrier’s tracking information.
  • To initiate an exchange, please email connect@thebrocodebrand.com within 2 days of delivery and include the following:
    • Order number
    • Purchased size and color
    • Requested size
  • Please note the following terms:
    • Exchanges are only permitted for size, not color, and are subject to available inventory
    • A 10% restocking fee applies to all approved exchanges
    • Customers are responsible for both return shipping to our warehouse and reshipment costs for the replacement item
    • Items must be unworn, in original condition, with tags and packaging intact
    • Any visible signs of wear may result in denial of the exchange
    • Unapproved items sent in hopes of exchange may be denied and will not be returned

 

Damaged or Defective Items

 

Reporting Damages or Defects:

• In the rare event that you receive a damaged or defective item, contact connect@thebrocodebrand.com within 7days of delivery. Be sure to include:
• Order number
• High-quality photographs illustrating the damage or defect
• Brief description of the issue

Resolution Options:

• Upon confirmation of considerable damage or defect, we will offer a full refund or replacement based on product availability.

Considerable Damage:

• Returns are applicable only for damage that affects more than 20% of the item’s appearance or functionality. Minor imperfections, such as slight stitching irregularities, do not meet the threshold for considerable damage.

Additional Terms

Sale Items:

• All sales on discounted or promotional items are final and ineligible for returns or exchanges.

Packaging Requirements:

• All returns must be shipped in original or equivalent protective packaging to ensure safe transit.

 

Customer Support

For questions regarding your order or assistance with our return, refund, or exchange process, please contact connect@thebrocodebrand.com. Our dedicated support team is here to assist and ensure a smooth, satisfactory experience with The Bro Code Brand.


Thank you for being part of The Bro Code Brand community. We appreciate your trust and look forward to delivering excellence with each purchase.