Policies

Thank you for choosing The Bro Code Brand. We are committed to delivering exceptional products and a premium customer experience. Please review our Shipping, Returns, Refunds, and Exchanges Policy to understand our procedures, ensuring a seamless and reliable shopping journey.

 

Shipping Policy


Domestic & International Shipping:

  • We proudly ship worldwide. For international orders, please note that customers are responsible for any duties, taxes, and fees incurred during the shipping process.

Processing Times:

  • Ready-to-Ship Orders: Standard orders are processed within 5-10 business days.
  • Pre-Order Items: Pre-orders require 4-6 weeks for production, plus an additional 1-2 weeks for shipping. We make every effort to adhere to these timelines, though high demand, seasonal peaks, or unforeseen events may result in delays, which will be communicated promptly.
  • Shipping Methods & Costs: Shipping costs and delivery times are calculated at checkout, based on the chosen shipping method and destination. Domestic orders are shipped via USPS, while international orders may ship via USPS, DHL, or UPS.
  • Complimentary Shipping: We are pleased to offer free domestic shipping on all orders exceeding $100.

Customer Responsibility for Accurate Shipping Information:

  • We kindly remind customers to verify that all shipping details entered at checkout are complete and accurate. This includes:
    • Reviewing the full address, including the recipient's name, street address, apartment/suite number, city, state/province, ZIP/postal code, and any other relevant details.
    • Confirming that all information is current to help ensure timely and accurate delivery.

Additional Costs and Consequences for Address Corrections:

  • In the event an incorrect shipping address is provided, any additional costs or delivery complications will be the responsibility of the customer. These costs may include:
    • Return Shipping Fees: If an order is returned to us due to an incomplete or incorrect address, the customer will be responsible for any associated return shipping fees.
    • Re-shipment Fees: Should a package need to be re-shipped due to a returned or misdirected delivery, the customer will be responsible for all re-shipment costs.
    • Address Correction Fees: Any fees assessed by the carrier for address correction will be billed to the customer.
    • Delivery Delays: Incorrect addresses may result in delayed delivery, and Bro Code cannot assume responsibility for any inconvenience arising from such delays.

Address Verification Recommendations: 

  • To ensure the accuracy of your order details, we encourage customers to utilize address verification tools available at checkout. Doing so can help to prevent issues related to incorrect or incomplete addresses, allowing for a seamless and efficient shipping experience.

 Lost or Missing Packages

  • While we strive to ensure a smooth shipping process, The Bro Code Brand is not responsible for packages once they are marked as delivered. If your package is lost or missing after being marked delivered, we recommend contacting the shipping carrier directly for more information and assistance. You can find the carrier’s contact details in your shipping confirmation email. If you need any help with this process, feel free to reach out to us, and we’ll be happy to assist where we can.

Returns Policy

Return Eligibility:

  • Due to the nature of our products, we maintain a strict no-return policy unless an item is damaged or defective. All return requests must be initiated within 7 days of receipt and qualify only if items are unworn, in original condition, with tags intact, and packaged as received or equivalent.
  • To qualify for a full refund, all items received as part of a promotion (including free gifts with purchase) must be included with the return. If any promotional items are not returned, the retail value of those items will be deducted from the refund amount, or the return may be denied.

Return Request Process:

  • To initiate a return, please email thebrocodebrand@gmail.com within 7 days of receipt, including:
    • Order number
    • Clear photographs of the damage or defect
    • Brief description of the issue

Return Approval:

  • Each return request is individually reviewed by our team. Only approved returns will be accepted; unauthorized returns will not be eligible for refund or return shipping.

Return Shipping:

  • For approved returns, The Bro Code Brand provides a prepaid shipping label at no additional cost to the customer.


Refund Policy

Refund Eligibility:

  • Refunds are issued solely for approved returns of items deemed damaged or defective. Following inspection, eligible refunds will be credited to the original payment method within 7-10 business days.

Partial Refunds:

  • For partial returns of damaged or defective items, we reserve the right to issue a partial refund corresponding to the affected portion of the order.

Exchanges Policy:

Exchange Policy:

  • At this time, we do not offer direct exchanges. To exchange an item, please follow our return process and place a new order for your preferred replacement if eligible. 

 
Cancellation Policy

Cancellation Policy

  • We understand that sometimes plans change. However, due to the nature of our order fulfillment process, we are unable to offer cancellations once an order has been placed. We encourage you to carefully review your order before completing your purchase. If you have any concerns or questions about your order, please don’t hesitate to reach out to us at thebrocodebrand@gmail.com.


Damaged or Defective Items

Reporting Damages or Defects:
  • In the rare event that you receive a damaged or defective item, contact thebrocodebrand@gmail.com within 7 days of delivery. Be sure to include:
    • Order number
    • High-quality photographs illustrating the damage or defect
    • Brief description of the issue

Resolution Options:

  • Upon confirmation of damage or defect, we will offer a full refund or replacement based on product availability.

Considerable Damage:

  • Returns are applicable only for damage that affects more than 20% of the item’s appearance or functionality. Minor imperfections, such as slight stitching irregularities, do not meet the threshold for considerable damage.


Additional Terms

Sale Items:

  • All sales on discounted or promotional items are final and ineligible for returns or exchanges.

Packaging Requirements:

  • All returns must be shipped in original or equivalent protective packaging to ensure safe transit.

 

Customer Support


For questions regarding your order or assistance with our return, refund, or exchange process, please contact thebrocodebrand@gmail.com. Our dedicated support team is here to assist and ensure a smooth, satisfactory experience with The Bro Code Brand.


Thank you for being part of The Bro Code Brand community. We appreciate your trust and look forward to delivering excellence with each purchase.